We are changing to help you get a better service...
Due to the increase in demand for our Technical Support services, from 5th July 2010, all technical support request now operate on a ticket based system with requests being submited via our support page, or via email sent to
support@pumpkin-media.co.uk.
All Technical Support requests will be dealt with in sequence by email by our team of experienced staff. Our response times for Technical Support are as follows :-
All Technical Support requests will be dealt with in sequence by email by our team of experienced staff. Our response times for Technical Support are as follows :-
- Email Sending / Receiving issues - 1 Hour
- Changes to or adding new Email Accounts - 2 Hours
- Spam / Spam Filtering - 2 Hours
- Lost / Changes to Passwords - 1 Hour
- Website / CMS Functionality - 2 Hours
With our ticketing system you can
log incidents via email or directly through our support page where
they will be completed by our experienced technical support staff.
log incidents via email or directly through our support page where
they will be completed by our experienced technical support staff.
Upgrade to telephone support and receive a direct line to our helpdesk where the majority of problems will be resolved within minutes.
With our Telephone Support package you can benefit from our Remote Assistance software which allows us instant and secure access to your computer where we can diagnose and remedy problems which you encounter.
